Добрый день.
Имеется система ОTRS работает как надо.
Решил подружить ее с MS AD.
Создал нового пользователя в АД, настроил все параметры.
Но не загружается сам OTRS сейчас.
Выскакивает такая ошибка Not Found
The requested URL /otrs was not found on this server.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
В логах веб сервера:
[Tue Dec 15 11:43:57 2009] [notice] Apache/2.2.8 (Ubuntu) mod_ldap_userdir/1.1.12-20070601 PHP/5.2.4-2ubuntu5.9 with Suhosin-Patch mod_perl/2.0.3 Perl/v5.8.8 configured -- resuming normal operations
[Tue Dec 15 11:44:02 2009] [error] slurp_filename('/var/www/otrs') / opening: (2) No such file or directory at /usr/lib/perl5/ModPerl/RegistryCooker.pm line 541
[Tue Dec 15 11:44:02 2009] [error] [Tue Dec 15 11:44:02 2009] -e: Can't locate object method "new" via package "Kernel::Config" (perhaps you forgot to load "Kernel::Config"?) at /usr/share/otrs//Kernel/System/Web/InterfaceAgent.pm line 74.\n
CPAN не знает модуля
cpan[1]> install Kernel::Config
CPAN: Storable loaded ok (v2.15)
Going to read '/home/mas/.cpan/Metadata'
Database was generated on Tue, 15 Dec 2009 06:29:01 GMT
Warning: Cannot install Kernel::Config, don't know what it is.
Try the command
i /Kernel::Config/
to find objects with matching identifiers.
CPAN: Time::HiRes loaded ok (v1.86)
i /Kernel::Config/
i /Kernel::Config/
No objects found of any type for argument /Kernel::Config/
Может кто подскажет куда ковырять?
Привожу файл настройки пользователей в АД
mas@asterisk:/usr/lib/perl5/ModPerl$ cat /etc/otrs/Kernel/Config.pm
#Enable LDAP authentication for Customers / Users
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '172.16.0.50';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=local';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
#The following is valid but would only be necessary if the
#anonymous user do NOT have permission to read from the LDAP tree
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'BF#0_19-41';
#CustomerUser
#(customer user database backend and settings)
$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '172.16.0.50',
BaseDN => 'dc=domain,dc=local',
SSCOPE => 'sub',
UserDN =>'otrs',
UserPw => 'BF#0_19-41',
},
# customer unique id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};